Terms and conditions

Last updated: October 28, 2026

General

By using our online store, you agree to the terms and conditions below. These terms may be modified at any time without notice.

All prices are in Canadian dollars. Arenco reserves the right to change prices at any time without notice.

Payment must be made in full at the time of ordering, using one of the payment methods offered on our site.

For private orders, delivery is free on all orders of $200 or more (before taxes and additional charges).

For commercial orders, delivery is free on all orders of $500 or more (before taxes and additional charges).

You have 14 days to return an item from the date of receipt. The item must be unused and in the same condition as when you received it.

Returns may be made in store, at a drop-off point or by mail. Return shipping costs are the customer's responsibility. No restocking fee applies.

Refunds are processed within 2 days after the returned item has been received and checked.

These terms and conditions are governed by the laws of Quebec and Canada.

Arenco cannot be held responsible for any damage resulting from the use of this online store.

If you have any questions about these terms and conditions, you can contact us at the e-mail address or telephone number provided on our website.